Refund policy

Returns & Refunds

Because Rainbow Tallow is fresh, whipped Skin Food, we keep returns simple and tight.

You have 14 days after your order arrives to request a return. To be eligible, the item must be unopened, in the same condition you received it, in its original packaging, and you’ll need your receipt or proof of purchase.

Email team@rainbowtallow.com to start a return. If we accept it, we’ll send a return label and instructions. Ship it to:

4121 SW 34th St. Unit F1
Orlando FL 32811-6475

Packages sent back without a requested return will not be accepted.

Questions? team@rainbowtallow.com

Damages and issues

Please open your box when it arrives. If something is defective, damaged, or wrong, email us right away so we can make it right.

What we can’t take back

We can’t accept returns on opened or used jars. Once the seal is broken, it can’t be resold.

We also can’t accept returns on sale items or gift cards.

Exchanges

The fastest path is to return the unopened item. Once that return is accepted, place a new order for what you want.

European Union 14-day cooling-off period

If we ship into the European Union, you may cancel or return your order within 14 days, for any reason. The item must still be unopened, in the condition you received it, in its original packaging, with proof of purchase.

Refunds

When we receive and inspect your return, we’ll email you. If it’s approved, we refund your original payment method within 10 business days. Your bank or card issuer may take a little longer to show it.

If more than 15 business days have passed since we approved the refund and you still don’t see it, email team@rainbowtallow.com